FAQ

Zivvy's FAQ

Our Roast. Our Grind. Our Jar.

Frequently Asked Questions

Have a question about Zivvy's nut butters, tahini, ingredients, manufacturing or ordering? Find answers to the most common questions below, organized by topic.

Section 01

About Zivvy's

What is Zivvy's?

Zivvy's is a Bangkok-based nut butter and tahini brand that makes peanut butter, almond butter, cashew butter, pistachio products, sesame tahini, specialty spreads, nut butter drizzles and single-serve sachets.

We roast our nuts and seeds and stone-grind them in-house in Thailand.

Where is Zivvy's made?

Zivvy's products are made in Bangkok, Thailand. Our production process includes roasting and stone-grinding our nuts and seeds in-house before packing the finished products.

Is Zivvy's a manufacturer or just a retailer?

Zivvy's is a manufacturer as well as a consumer brand. We manufacture our own range of nut butters, tahini and specialty products in Bangkok and also work with businesses looking for wholesale, bulk supply and private-label/OEM manufacturing.

What makes Zivvy's different from imported nut butter?

Zivvy's is manufactured locally in Thailand. We roast and stone-grind our ingredients in-house rather than importing finished jars from overseas. This allows us to control key parts of the production process and supply locally made products to customers and businesses in Thailand. See why most tahini sold in Thailand isn't made this way for more on what that difference actually means.

Why does Zivvy's stone-grind its nut butters?

Stone-grinding gives us control over the grinding process and helps us produce the smooth, creamy texture associated with our nut butters. We use industrial stone-grinding equipment designed for nut and seed products. Read more about the benefits of stone-ground nut butter on our blog.

Section 02

Ingredients & Products

Are Zivvy's nut butters 100% pure?

Selected Zivvy's nut butters are made from a single ingredient — for example, our pure peanut butter is made from peanuts without added sugar, salt or oil.

Not every Zivvy's product is a single-ingredient product. Specialty spreads and flavored products contain additional ingredients, which are listed on their individual product pages and labels.

Does Zivvy's use palm oil?

Our nut butter range is made without palm oil — read why we kicked palm oil out of our peanut butter on our blog.

Individual specialty products may contain additional ingredients, so always check the ingredient list for the specific product you are purchasing.

Does Zivvy's add sugar to its nut butters?

Our pure, single-ingredient nut butter products do not contain added sugar.

Some specialty spreads and flavored products — like our Dubai chocolate pistachio spread or Nutty Mocha — are formulated with additional ingredients, so the ingredient list for each product should be checked before purchasing.

Does Zivvy's add oil to its peanut butter?

Our pure peanut butter is made from roasted peanuts without added oil.

Our drizzle products are formulated differently to create a pourable texture and contain additional ingredients. Please refer to the individual product ingredient list.

Are Zivvy's products vegan?

Many Zivvy's products are vegan and dairy-free. However, ingredients vary between products, particularly specialty spreads, so please check the individual product page and ingredient list. For ideas, see dairy-free protein ideas on our blog.

Are Zivvy's products gluten-free?

Yes. All Zivvy's nut butters are gluten-free.

Are Zivvy's products organic?

No, Zivvy's products are not certified organic.

Does Zivvy's use preservatives or additives?

No. Zivvy's products are made without preservatives or additives — just roasted, stone-ground nuts and seeds, plus the additional ingredients listed on the label for specialty spreads and flavored products. See our guide to reading labels for what to look for.

Do Zivvy's products contain allergens?

All Zivvy's nut butters and tahini are produced on equipment that also processes peanuts, so cross-contact between peanuts, other nuts and sesame is possible across our range. If you have a nut or sesame allergy, always check the ingredient and allergen information on the product label before consuming, and see our full allergen information page for details.

Does Zivvy's make natural peanut butter?

Zivvy's makes peanut butter from roasted peanuts, including a pure peanut butter made without added sugar, salt or oil.

What types of peanut butter does Zivvy's make?

Zivvy's offers creamy and crunchy peanut butter, as well as peanut butter products in other formats including pourable drizzles and single-serve sachets.

What is the difference between creamy and crunchy peanut butter?

Creamy peanut butter is ground to a smooth consistency. Crunchy peanut butter contains pieces of roasted peanuts for additional texture.

What types of tahini does Zivvy's make?

Zivvy's makes both white sesame tahini and black sesame tahini. Tahini can be used for hummus, sauces, dressings, dips, baking and other food applications — see our white vs. black tahini comparison to help you choose.

What is Zivvy's nut butter drizzle?

Zivvy's drizzles are pourable nut butter products designed to be added directly to foods such as açaí bowls, ice cream, pancakes, waffles, toast, oatmeal, yogurt and desserts.

They are formulated to remain pourable without requiring the traditional method of heating solid or thick nut butter before serving. For ideas, see 10 ways to use nut butter drizzle on our blog.

What sizes does Zivvy's come in?

Sizes vary by product:

  • Pistachio butter and pistachio mixes: 120g jars and 1kg tubs
  • Peanut butter, almond butter, cashew butter and black sesame tahini: 200g and 340g jars, plus 1kg tubs
  • White sesame tahini: 340g jars and 1kg tubs

1kg tubs are popular with cafés, bakeries and other business customers — see our wholesale page for bulk options.

Where can I find nutritional information for Zivvy's products?

Full nutritional information is printed on every Zivvy's product label and is also shown as an image on each product page.

Section 03

Freshness & Manufacturing

How does Zivvy's make its nut butter?

Our process starts with the nuts or seeds. We roast them, stone-grind them in-house and then pack the finished product.

Our production philosophy can be summed up simply: Our Roast. Our Grind. Our Jar.

Does Zivvy's roast its own nuts?

Yes. We roast the nuts used in our products in-house as part of our production process.

Does Zivvy's grind its own nut butter?

Yes. Zivvy's stone-grinds its nuts and seeds in-house in Bangkok.

Are Zivvy's products made in Thailand?

Yes. Zivvy's products are manufactured and packed in Thailand, with production based in Bangkok.

Are Zivvy's nut butters made fresh?

We roast and stone-grind our ingredients as part of our local production process rather than importing finished nut butter from overseas.

Do I need to refrigerate Zivvy's nut butter after opening?

Yes — we recommend refrigerating Zivvy's nut butter and tahini once opened to help preserve freshness.

Natural nut butters can also experience separation because the oils naturally present in nuts rise to the surface over time. Stir before use when this happens.

What is the shelf life of Zivvy's products?

Unopened, Zivvy's products have a shelf life of up to 1 year. Once opened, we recommend finishing the product within 90 days for the best quality. Always check the best-before date printed on the label, as this can vary by product and batch.

Section 04

Buying Zivvy's

Where can I buy Zivvy's?

Zivvy's products are available through our online store and selected retail locations in Thailand.

You can also check Zivvy's Near You or contact us if you are looking for a retailer or business supplying Zivvy's products near you.

How much does shipping cost, and how long does delivery take?

Zivvy's offers free shipping anywhere in Thailand. Delivery times vary by location and courier and are shown at checkout.

Does Zivvy's deliver across Thailand?

Yes, Zivvy's ships products to customers across Thailand with free shipping. Shipping options and delivery times are shown during checkout.

Does Zivvy's ship internationally?

Currently, Zivvy's only ships within Thailand. We don't offer international shipping at this time.

Does Zivvy's sell online?

Yes. Zivvy's products can be purchased through our online store.

What payment methods does Zivvy's accept?

Zivvy's accepts PromptPay, credit cards and bank transfer.

What is Zivvy's return policy?

Zivvy's offers a 30-day, no-questions-asked return policy. See our full returns & exchanges policy for details.

Does Zivvy's offer a subscription for regular orders?

Not currently. Zivvy's doesn't offer a subscription or recurring-order option at this time — each order is placed individually through our online store.

What products does Zivvy's sell?

Section 05

Wholesale & Business Supply

Does Zivvy's supply businesses?

Yes. Zivvy's supplies nut butters, tahini and other products to businesses including cafés, bakeries, restaurants, hotels, retailers, food manufacturers and other commercial customers.

Does Zivvy's offer wholesale peanut butter?

Yes. Zivvy's supplies creamy and crunchy peanut butter to businesses in Thailand. Depending on the application, products can be supplied in retail, foodservice, bulk and other formats — see our wholesale peanut butter page for details.

Does Zivvy's supply wholesale tahini?

Yes. Zivvy's supplies sesame tahini for cafés, restaurants, bakeries, food manufacturers, retailers and other businesses — see why we're endorsed by top chefs.

Can cafés buy nut butter from Zivvy's?

Yes. Zivvy's supplies cafés with products including peanut butter, almond butter, tahini, pistachio products, nut butter drizzles and sachets.

These can be used for smoothie bowls, toast, breakfast dishes, smoothies, desserts, sauces, dressings and other menu applications. See our dedicated café supply page for more.

Does Zivvy's offer bulk nut butter?

Yes. Zivvy's offers larger-format and bulk supply options for businesses, depending on the product and application. Our minimum order quantity for wholesale is 3kg per product.

Does Zivvy's offer nut butter sachets?

Yes. Zivvy's produces single-serve nut butter sachets for applications including cafés, hotels, gyms, breakfast service, takeaway and grab-and-go food.

Does Zivvy's offer private-label nut butter?

Yes. Zivvy's works with businesses interested in private-label and OEM nut butter and tahini products.

The available options depend on the product, formulation, packaging and required quantities.

Can Zivvy's manufacture a custom nut butter product?

Zivvy's can work with businesses on product development and OEM manufacturing projects. Customization options depend on the product, formulation, ingredients, packaging and production requirements.

How long does OEM or private-label production take, and can I get a sample first?

Lead time depends on whether you're supplying your own label artwork or need help developing it — production moves faster when artwork is ready to go. Samples are available for wholesale and OEM customers before committing to a full order.

Who can contact Zivvy's about wholesale or OEM?

Businesses including cafés, bakeries, restaurants, hotels, retailers, food manufacturers, distributors and other food businesses can contact us to discuss wholesale, bulk supply or OEM requirements.

Section 06

Contact Zivvy's

How can I contact Zivvy's?

For product questions, wholesale enquiries, café supply, bulk orders or OEM/private-label manufacturing, contact the Zivvy's team through our website.

Have a question that isn't answered here? Get in touch and we'll help directly.